Communicate safely with your loved ones
ZeroMail: The direct line that turns letters from prison into emails for families.
A bridge between two worlds.
ZeroMail was created to break down digital barriers and bring technology where progress has stalled, so that no one has to feel 'less alive' in the uncertainty of a reply. We are proud to help keep these important human connections alive.
How it works
The ZeroMail cycle
The inmate writes the letter:
entrusts their thoughts to paper and the will to stay connected to those on the outside.
Daily collection:
the ZeroMail staff collects the letters every day, scans them securely, and uploads them to the protected platform.
Families receive and reply by email:
the letter arrives immediately in digital format, they can reply with one click keeping communication alive.
Immediate printing:
the platform quickly transforms the digital reply into a new paper letter, to be delivered to the inmate that same day.
The commitment to employment inside prison.
In the facilities that allow it, ZeroMail is committed to hiring an inmate on a regular employment contract.
The employee is responsible for scanning the letters and sending the emails using the equipment provided by ZeroMail, which ensures secure access to the software required for the procedure.
In this way, ZeroMail contributes to creating jobs inside prison and to the digital literacy of the inmate who is hired.
Where it is already available
Active facilities
Milan San Vittore Detention Center
Piazza Filangieri Gaetano 2, 20123 Milan
Como Detention Center
Via Bassone 22, 22100 Como
Busto Arsizio Detention Center
Via Cassano Magnago 102, 21052 Busto Arsizio (VA)
Turin "Lorusso e Cotugno" Detention Center
Via Maria Adelaide Aglietta 35, 10151 Turin
Saluzzo "Rodolfo Morandi" Long-Term Prison
Via Regione Bronda 19/B, 12037 Saluzzo (CN)
Cremona Detention Center
Via Palosca 2, 26100 Cremona
Pavia Detention Center
Via Vigentina 85, 27100 Pavia
Perugia "Capanne" Detention Center
Strada Pievaiola 252, 06132 Perugia
Monza Detention Center
Via Alessandro Sanquirico 6, 20900 Monza
How to activate it
Contact the ZeroMail representative inside the facility.
The inmate can activate the service by contacting the ZeroMail representatives in their facility. Once activated, registered family members will immediately start receiving letters by email.
Staying in touch is a right.
Go to the ZeroMail website- or
Authorized operators
A service in collaboration with penitentiary institutions
ZeroMail operates officially within Italian prisons, in compliance with DAP regulations. Every letter is handled by authorized staff, with daily delivery and collection.